Betmac Casino Terms and Conditions

1. General Terms and Acceptance
By accessing and using Betmac Casino, you agree to abide by these Terms and Conditions. All games, promotions, and services are subject to these rules. Use of the platform constitutes acceptance of the T&Cs. In case of conflicts, the English version prevails.

2. Operator, Licence and Legal Entity
Betmac Casino is operated by Sefiarray B.V., registered in Curaçao, company number 155219, with registered office at Fransche Bloemweg 4, Willemstad, Curaçao. Licence number: OGL/2024/842/0350. All services are regulated under this licence.

3. Account Registration and Player Eligibility
Players must:

• Be at least 18 years old.

• Provide accurate personal information: full legal name, date of birth, residential address, valid email, and phone number.

• Only open one account per person, household, IP, and device.

• Understand that employees, affiliates, or other restricted persons cannot participate.

• Comply with sister-site separation rules: exclusion or self-limit on one account does not automatically apply elsewhere.

4. Inactive Accounts
Accounts inactive for 12 months will incur an inactivity fee of €10 per month. Fees are deducted from remaining balance until zero. Inactive accounts may be closed if balance reaches zero.

5. Account Verification (KYC)

• Verification documents: ID, passport, or driving licence + utility bill not older than 3 months.

• Verification may trigger for deposits or accumulated withdrawals ≥ €2,000 in 180 days.

• Withdrawals may be delayed until verification is complete.

• AI verification tools may be used to process documents securely.

• False or incomplete information may lead to account closure and withheld winnings.

6. Deposits

• Only personal payment methods allowed. Corporate cards prohibited.

• Minimum deposit €10, unless otherwise specified in promotions.

• No credit is granted.

• Deposit ownership must match account holder.

• Illegal or third-party funds are prohibited.

• Chargebacks, reversals, or cancellations may create liability for the player.

7. Withdrawals

• Minimum withdrawal: €100.

• Processing time: 1–3 business days after verification.

• Withdrawal method must match deposit where possible.

• Bank Transfer withdrawals processed in EUR; incorrect IBAN may delay up to 30 days.

• Maximum limits: €2,000/day, €6,000/week, €15,000/month.

• Daily win cap: €50,000.

• Deposits not linked to bonus must be wagered 1x before withdrawal.

• Active bonuses or bonus wins may be forfeited if withdrawn early.

 

8. Restricted Countries
Players from the following countries are prohibited from registering: USA, France, Belarus, North Korea, Iran, Iraq, China, Libya, Malaysia, Thailand, and other regions as listed on the registration page.

9. Anti-Money Laundering and Due Diligence

• Customer due diligence is mandatory.

• Withdrawals may be blocked until verification is complete.

• False information or failure to verify may result in account closure.

• The platform reserves the right to refuse or reclaim funds for suspicious activity.

10. Responsible Gaming

• Deposit limits, session limits, daily/weekly/monthly spending limits.

• Time-outs and self-exclusion available; minimum exclusion: 24 hours, extended via support.

• Reducing limits is immediate; increasing limits triggers 24h cooldown.

• Responsible gaming support: [email protected].

• Voluntary account closure and self-exclusion are account-specific.

11. Data Protection

• All personal data is processed per the Privacy Policy.

• Technical and organisational measures ensure security and confidentiality.

• Data shared only with payment processors, KYC providers, gaming suppliers, and regulators where required.

12. Complaints and Dispute Resolution

• Customer complaints handled via [email protected].

• Unresolved disputes can be escalated to Curaçao eGaming: [email protected].

• Players will be updated reasonably during the resolution process.

13. SMS and Email Communications

• Marketing and transactional messages sent only to registered members.

• Conflicts between promotional material and T&Cs are resolved in favor of the website T&Cs.

• Opt-out options available via account settings.

14. Limitation of Liability

• Services are for entertainment only.

• No warranty of uninterrupted service.

• No liability for direct, indirect, incidental, or consequential damages.

• Player indemnifies the operator, staff, and partners for losses arising from violation of rules.

15. Breach of Agreement

• Accounts may be suspended or closed for violations.

• Winnings may be withheld if rules are breached.

• Operator decisions are final subject to applicable law.

16. Bonus Policy and Wagering Rules

• Bonuses are subject to 35x deposit + bonus wagering unless stated otherwise.

• Max conversion: €5,000.

• No-deposit bonuses: max withdrawal €100 after minimum deposit €20.

• Free spins max withdrawal: €20 / converted max €100.

• Wagering contributions: slots 100%, table/live 10%, sportsbook 0%.

• Max bet with bonus: €5 per spin or €0.5 per line.

• Abuse of bonuses (delays, collusion, multi-accounting) may lead to forfeiture.

 

17. Welcome Offer

• Only new players eligible.

• One-time per person, household, IP, or phone number.

• Crypto deposits excluded.

• Bonus credited instantly after qualifying deposit.

• Free spins applied over 2 days on Sakura Fortune by Quickspin.

• Bonus wagering: 35x.

• Slots only.

• Operator may cancel or reclaim bonus for abuse.

18. Governing Law

• All terms governed by laws of Curaçao.

• Disputes submitted to exclusive jurisdiction of Curaçao courts.

• Severability and waiver: invalid or unenforceable clauses do not affect remaining T&Cs.

19. Contact

• Email: [email protected]

• Address: Sefiarray B.V., Fransche Bloemweg 4, Willemstad, Curaçao